App Lock and Security

Protect the app with a PIN or fingerprint, sign out lost devices, and keep your web account safe.

Workflow

  1. 1

    Set an app PIN

    Staff open More → Security & sessions; members open Account → Security & PIN (Usalama na PIN). Turn on App PIN, then Choose a 4 to 6 digit PIN, Enter the PIN again and choose Continue.

  2. 2

    Add fingerprint or face unlock

    With a PIN set, turn on Biometric unlock to open the app with Face ID, Touch ID or a fingerprint instead of the PIN.

  3. 3

    When the app locks

    The app asks for the PIN when it opens and after a minute away. Enter your app PIN and choose Unlock.

  4. 4

    Wrong or forgotten PIN

    After five wrong PINs the app signs you out (Signed out for your security) and you choose Sign in again. If you forget the PIN, choose Forgot PIN? and Sign out to reset your PIN, then sign in and set a new one.

  5. 5

    Lost phone and other sessions

    Under Signed-in devices choose Sign out device, or Sign out other sessions to end every other session. Change password and Security log are on the same page.

  6. 6

    On the web

    The web app has no PIN. Under Settings → My Account keep your phone verified (New phone number, Send code, Verify phone) and change your password with Change password. Log out on shared computers, and never give anyone a sign-in code.