Getting Started
Confirm access, branch context, and minimum setup before working in the dashboard.
Read guideDocumentation
Guides for SACCOS, microfinance and VICOBA teams: daily operations, reporting and setup.
Confirm access, branch context, and minimum setup before working in the dashboard.
Read guideAdd your organization, choose a plan, and set up a funding account for the first time.
Read guideSign in with a phone number and an SMS code, with no password.
Read guideA guided walkthrough of your first day as a branch operator.
Read guideLearn how to navigate the branch dashboard and understand each section.
Read guideUnderstand how a loan moves through the system from creation to repayment.
Read guideRegister borrowers, view profiles, and manage borrower records.
Read guideCreate and manage loan products with custom pricing and repayment rules.
Read guideCreate, approve, and disburse loans, and track loan status.
Read guideShow the full cost of a loan and give the borrower a key facts statement before disbursement.
Read guideRequest a credit report with the customer's consent and retain the decision record.
Read guideSend a loan for field assessment, record findings and evidence, and complete it with a recommendation.
Read guideSeparate makers and checkers for sensitive financial decisions.
Read guideRecord repayments and monitor collection activity.
Read guideQuote today's payoff on a microfinance loan and record a full or partial prepayment.
Read guideKeep the SACCOS register of members, entrance fees, nominees and exits.
Read guideSet contribution plans, record payments against dues, and send per-due or bulk reminders.
Read guideHold general, board and committee meetings with quorum, motions, elections and minutes.
Read guideAssign board and committee seats, fill vacancies and end terms.
Read guidePay a rate on member savings, accrued daily and posted to the ledger.
Read guideThe funds surplus is set aside in, and the statement of changes in equity.
Read guideDistribute the year's surplus as dividends on shares and a profit-based bonus on savings.
Read guideWhat members see when they sign in by phone, and how to get them started.
Read guideThe community microfinance group edition: cycle, meetings, shares and share-out.
Read guideOpen a savings cycle, fix the share price, and buy whole shares at each meeting.
Read guideOpen the cash box at a meeting, record shares and contributions, then close with a second count.
Read guideContributions, grants, interest-free loans and repayments of the group's social fund.
Read guideThe fine schedule, assessment at meetings, cash collection and waiving with a reason.
Read guideThe rules for lending inside a cycle: one loan at a time, no borrowing with a fine, a share-based ceiling.
Read guideCompute the end-of-cycle share-out, record the members' resolution, post it and pay the lines.
Read guideTrack every statutory deadline, get reminders, and record what you submitted.
Read guideOpen, filter and download the reports for your organization type as PDF and Excel.
Read guideLog consumer complaints, resolve them on time, and send the monthly report to the Bank of Tanzania.
Read guideSet the organization type, licence and tax details that drive the calendar and reports.
Read guideReview disbursements, collections, overdue loans, and branch performance.
Read guideConfigure general, organization type, modules, loan defaults, team, approvals and your own account.
Read guideAdd and edit branches, and understand what each branch scopes.
Read guideReview your plan, allowances in use, and how to change plan.
Read guideA day-grouped timeline of what changed, filtered by area, source and result.
Read guideIssue API keys and webhook endpoints, and link to the API reference.
Read guideKnow where to ask for help and which details make a problem easier to diagnose.
Read guideCreate the organization, add users with temporary passwords, and choose a plan or trial.
Read guideSend a link the customer pays at full price, or pay for them with your share taken off.
Read guideSee plans ending, trials and customers who need help; renew on behalf or remind them.
Read guideAdd a payout account, request a cashout, and download your monthly statement.
Read guideInvite teammates, give them customers to look after, and share your referral link.
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