Complaints

Log consumer complaints, resolve them on time, and send the monthly report to the Bank of Tanzania.

Workflow

  1. 1

    Log the complaint

    Under Operations → Complaints, record the complainant, product, category, nature, amount, channel and date received. A registration number is issued.

  2. 2

    Resolve on time

    Credit complaints are due in 14 days and loan statement requests in 48 hours. Resolve with remarks, record a withdrawal, or record a Bank of Tanzania referral.

  3. 3

    Send the monthly report

    Pick the month on the Complaints page and download Form No. 2 as PDF or Excel.

See it in Adili

Follow the screen, step by step

The examples use safe training data. Names and amounts in your account will be different.

Log the complaint

1 Log the complaint

What to do

  1. 1. Under Operations → Complaints, record the complainant, product, category, nature, amount, channel and date received. A registration number is issued.
  2. 2. Credit complaints are due in 14 days and loan statement requests in 48 hours. Resolve with remarks, record a withdrawal, or record a Bank of Tanzania referral.
  3. 3. Pick the month on the Complaints page and download Form No. 2 as PDF or Excel.

You should see

The complainant has their registration number.