Malalamiko

Mtiririko wa kazi

1. 1

   Sajili lalamiko

   Fungua Complaints na bofya Log complaint. Unganisha mteja kama ni mteja wenu, au andika Customer name na Phone number, kisha Gender, Category, Service or product, Nature of complaint, Amount (TZS), njia lilivyopokelewa (Received by), Language, Date received na Assigned officer. Adili hutoa namba ya usajili: mpe mlalamikaji.

2. 2

   Zingatia muda

   Malalamiko ya mikopo yanapaswa kushughulikiwa ndani ya siku 14 na maombi ya taarifa ya akaunti ndani ya saa 48. Safu ya Due huonyesha yaliyochelewa kwa Overdue; chuja kwa Overdue ili kuyafuatilia.

3. 3

   Tunza kumbukumbu ya mawasiliano

   Fungua lalamiko na bofya Log interaction kwa kila simu, ziara, kikao, ujumbe au maelezo: Type, When, Summary, Outcome na Next follow-up, kisha Save interaction. Orodha ya Interactions ndiyo kumbukumbu ya kilichofanyika.

4. 4

   Maliza au futa lalamiko

   Bofya Resolve na andika Outcome, Date closed, Resolution remarks na Key issues noted, kisha Close complaint. Mteja akiliondoa lalamiko, tumia Withdraw na Date withdrawn na Reason, kisha Record withdrawal.

5. 5

   Rekodi rufaa kutoka Benki Kuu

   Benki Kuu ya Tanzania ikituma taarifa kuhusu lalamiko, bofya Record BoT referral, andika Date of the Bank's notice na bofya Record referral. Safu inaonyesha BoT pamoja na tarehe ya mwisho ya kujibu, siku 10 tangu taarifa hiyo.

6. 6

   Tuma daftari la mwezi

   Chini ya Monthly report · Form No. 2 chagua mwezi na bofya Download PDF au Download Excel. Ituma ndani ya siku 15 baada ya mwezi kuisha.