Plan and Billing

See your plan and allowances, renew or change the plan, and pay from the web or the app.

Workflow

  1. 1

    Read your plan

    Owners and admins open Settings → Plan & Billing. The badge shows the state (Free trial, Active, Past due, Paused, Cancelled, Expired or No plan), with the Price, Billing cycle, when the Current period started and when it Renews or Ended.

  2. 2

    Check the allowances

    Allowances shows branches, staff and, for SACCOS and groups, members in use against the limit. Limit reached means you must change plan before adding more.

  3. 3

    Renew or change the plan

    Under Change plan choose Monthly, Quarterly or Annual, then the current plan (renew or change cycle) or Switch to another plan, and any Add-ons. Choose Continue to payment, or Switch plan for a free plan. A paid change takes effect once payment is confirmed, and time left on the current period is carried over.

  4. 4

    Finish a payment

    Billing history lists each order; one Awaiting payment has Pay now or View checkout.

  5. 5

    From the staff app

    In the app, owners and admins open More → Wallet & plan → Plan & billing and choose Renew plan, Change plan or Choose a plan. Pay for your organization offers Mobile money (Send payment prompt) or Card or mobile money (Continue to checkout); Check status confirms Payment received. Other staff see that the plan is renewed by owners and admins.