Required Documents

Choose the documents a product needs, upload them with expiry dates, and read the checklist on each loan.

Workflow

  1. 1

    Choose what a product needs

    Open the product under Loan Products, choose Edit product, and under Requirements and availability tick each type in Required documents, for example National ID (NIDA), Payslip, Signed loan agreement or Guarantor form. Choose Save product.

  2. 2

    Upload where it belongs

    Documents that belong to the person, such as an ID or payslip, go on the contact's Documents tab; papers for one loan go on the loan's Documents tab. Choose Upload documents, pick the Document type, add the Expiry date if it has one, and choose Upload. Either place counts for the loan.

  3. 3

    Read the checklist on the loan

    While a loan is Draft or Assessed its page shows either Ready to submit or Requirements outstanding before this loan can progress, naming each missing item: Collateral, Guarantor, or the document by name.

  4. 4

    Watch expiry dates

    An expired document does not count. Badges read Expiring within 30 days and Expired after the date. Under Settings → Reminders, the Staff reminders warn the person who filed a document and the branch managers before it expires.

  5. 5

    Submit

    Submit for approval is refused until every document is on file and valid, with a message naming what to upload. In the staff app the loan's Documents tab shows each item as On file or Missing, with Upload document.