Support

Know where to ask for help and which details make a problem easier to diagnose.

Workflow

  1. 1

    Describe the problem

    State what you were trying to do, the page, branch and time the problem occurred.

  2. 2

    Attach safe evidence

    Include a screenshot and record reference, but never a password, SMS code or API secret.

  3. 3

    Follow the response

    Use the support request reference and tell the team when the issue blocks critical work.

See it in Adili

Follow the screen, step by step

The examples use safe training data. Names and amounts in your account will be different.

Describe the problem

1 Describe the problem

What to do

  1. 1. State what you were trying to do, the page, branch and time the problem occurred.
  2. 2. Include a screenshot and record reference, but never a password, SMS code or API secret.
  3. 3. Use the support request reference and tell the team when the issue blocks critical work.

You should see

Steps to reproduce are included.