Key ideas
See late loans on Home
On Home, the Loan portfolio classification groups loans by days past due and shows the provision each group needs: money set aside in case those loans aren't repaid. In our example, Peter's loan shows there because it is behind.
Call the guarantee
Open the late loan's Security tab to see who guarantees it. In our example, Joseph guarantees Peter's loan. A manager chooses Call and confirms: Joseph's pledged savings become recoverable. Calling doesn't move any money yet.
Recover through a checker
Choose Recover, then fill in Recover from the guarantor: the Amount to recover, the Branch till and a Reference, and choose Recover from savings. In our example, 100,000 from Joseph's savings through the Head Office till. It goes to a checker first. Once Neema approves it, the money moves from Joseph's savings onto Peter's loan.
Liability and write-off
Joseph stays liable for his pledge after the recovery. If the rest of the loan can't be recovered, Write off opens once the loan passes your SACCOS's policy. In the video it is only pointed at, not pressed.