Loan officers ยท Lesson 4 of 15

Register borrowers

Asha registers Amina Hassan: she searches first, fills in her identity, contact, work, next of kin and payout details, uploads her National ID with its expiry date, and shows where credit reports are requested with consent.

About 15 minutes

Key ideas

1

Search first

Start on Contacts with Search contacts; you can search by name, phone or National ID. Only when the person isn't listed do you choose Add contact, so each borrower keeps one record and one loan history.

2

A complete record

With Profile set to Customer, Add contact takes Identity (name, gender, date of birth, the NIDA number copied from the document, Nationality as two letters such as TZ, and Marital status), Contact details (choosing the Ward fills the Postcode), Work and income, and Loan document language, which sets the language of her loan documents. Next of kin is someone to call when you can't reach the borrower. Payout Accounts keeps her usual payment details for reference only: staff record each payout, and Adili doesn't send money.

3

Documents and expiry

The Documents tab keeps the evidence you check details against: choose Upload documents, pick National ID (NIDA), attach the copy and choose Upload. Enter an Expiry date only if the document has one. Expiring shows within 30 days of that date, and an expired document doesn't count towards a loan's required documents.

4

Credit reports need consent

The Credit bureau tab requests paid reports on a person's borrowing history, using your service credits. Explain why you need the report and get the borrower's consent before you choose Request report.

Practice

Try it in your training organization

  1. 1. Open Contacts and type the training borrower's name in Search contacts to check they aren't registered yet.
  2. 2. Choose Add contact, keep Profile as Customer, and fill in Identity: name, gender, date of birth, NIDA number, Nationality (TZ) and Marital status.
  3. 3. Enter the phone, then the Region, District and Ward and watch the Postcode fill in; add the Occupation and Monthly income and set Loan document language to Kiswahili.
  4. 4. Add a Next of kin, choose Add Payout Account for a Mobile Money number, then choose Create Contact.
  5. 5. On the new record open Documents, choose Upload documents, pick National ID (NIDA), attach a sample file, add the Expiry date only if the document has one, and choose Upload.
  6. 6. Open the Credit bureau tab and find Request report, but don't press it for training data: each report costs credits.

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