Finance and compliance · Lesson 14 of 15

Reports and regulators

Read the reporting calendar, run and download a report, mark a return submitted, and log, resolve and report a customer complaint.

About 20 minutes

Key ideas

1

The reporting calendar

Under Reports, the Calendar looks twelve months ahead, with each return's period, due date and recipient. In the example, the monthly loan classification and provisioning goes to the Board and the Bank of Tanzania by the 15th, with the monthly complaints report, Form No. 2. With reporting reminders on, reminders go out 14, 7 and 1 days before.

2

Run a report

On the Reports tab, open the report you need, such as the Loan classification and provisioning schedule, choose the date and branch, and Apply. Check the header, then choose Download PDF or Download Excel. Only owners and admins can choose All branches.

3

Record the submission

Once the return is sent, choose Mark submitted on its calendar row and save the date, the reference and the acknowledgement as evidence of submission. Mark submitted records a return you sent; it doesn't send it for you. The row then shows Submitted with its reference.

4

Complaints and Form No. 2

Log complaint links the customer and records the category, the complaint as they put it, how it reached you, any amount and the officer handling it; give the customer the registration number. The category sets the deadline: 14 days for a complaint like Amina's, 48 hours for a statement request. Log each interaction, resolve from the register's row menu, and send the monthly Form No. 2 to the Bank of Tanzania within 15 days after the month ends.

Practice

Try it in your training organization

  1. 1. Open Reports → Calendar and, under Next 12 months, find the monthly loan classification and provisioning return, its due date and recipient.
  2. 2. On the Reports tab, open Loan classification and provisioning schedule, choose the date and branch, choose Apply, check the header, and choose Download PDF or Download Excel.
  3. 3. Back on the Calendar, choose Mark submitted from a training return's row menu; enter a Reference and Notes, attach the acknowledgement with Choose file, and choose Mark submitted.
  4. 4. Open Complaints → Log complaint; pick a training borrower as Linked contact, fill in Category, Nature of complaint, Received by, Amount and Assigned officer, and choose Log complaint.
  5. 5. Open the complaint, choose Log interaction for a call and Save interaction; then, from the register's row menu, choose Resolve, enter the outcome and remarks, and choose Close complaint.
  6. 6. Under Monthly report · Form No. 2, pick the current month and choose Download PDF.

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